Can we Send the Delay Option Notice to the Customer’s Email Address according to the Mail, Internet, or Telephone Order Merchandise Rule?
Notice by Posting and Email
Q: Can we send the delay option notice to the customer’s e-mail address?
A: Yes.
Q: Can we provide a delay option notice by posting it on the customer’s "order-status" page of our website?
A: If you provide a delay option notice, you must choose a way that is reasonably likely to provide all the required information within the time period required by the Rule. If the consumer doesn’t visit the order-status page until after she misses her order, you haven’t complied with the Rule’s requirements that the delay option notice be provided within the promised shipment time. Of course, posting on the customer’s order-status page can be an excellent way to back up notification by another means.
For more information, see here: http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule
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