What can a Company do to Protect Itself from Inappropriate or Irrelevant Content per the Consumer Review Fairness Act?
The law says it’s OK to prohibit or remove a review that:
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contains confidential or private information – for example, a person’s financial, medical, or personnel file information or a company’s trade secrets;
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is libelous, harassing, abusive, obscene, vulgar, sexually explicit, or is inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic;
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is unrelated to the company’s products or services; or
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is clearly false or misleading.
However, it’s unlikely that a consumer’s assessment or opinion with which you disagree meets the “clearly false or misleading” standard.
February 2017
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For more information, see here: https://www.ftc.gov/tips-advice/business-center/guidance/consumer-review-fairness-act-what-businesses-need-know
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