What do I need to include in the Warranty Statement of Terms and Conditions?

If you offer a service contract, the Act requires you to list conspicuously all terms and conditions in simple and readily understood language. However, unlike warranties, service contracts are not required to be titled "full" or "limited,' or to contain the special standard disclosures. In fact, using warranty disclosures in service contracts could confuse customers about whether the agreement is a warranty or a service contract.  The company that makes the service contract is responsible for ensuring that the terms and conditions are disclosed as required by law. This is not the responsibility of the seller of the service contract, unless the seller and the maker are the same company.

 

Service contracts, unlike warranties, are purchased separately from a product.

 

For more information, see here:  https://www.ftc.gov/tips-advice/business-center/guidance/businesspersons-guide-federal-warranty-law

 

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