ICO publishes guide for small businesses to respond to data protection complaints

ICO publishes guide for small businesses to respond to data protection complaints

The U.K. Information Commissioner’s Office issued a six-step guide for small businesses that receive data protection complaints. The steps are to acknowledge receipt of the complaint, find out the specific issue related to the complaint, provide updates to the data subject, record actions taken in response to complaint, formally respond to the individual with the outcome of the investigation, and review lessons observed.

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