Questions & Answers

Do I need to Keep Records according to the Telemarketing Sales Rule? Under the new Rule, any debt settlement, debt management plan or other debt resolution plan from a creditor must be in writing. You must keep these documents for at least two years. The type of documentation depends on the...

How do you Protect Consumers’ Privacy Under the Telemarketing Sales Rule ("TSR")? The TSR prohibits sellers and telemarketers from engaging in certain abusive practices that infringe on a consumer’s right to be let alone. The TSR’s privacy protections include prohibitions on: calling a person whose...

What are Considered Fraudulent Telemarketing Operations in the TSR? Several distinct practices occur in fraudulent telemarketing operations. The TSR takes specific aim at these practices. Disclosing or Receiving Unencrypted Account Numbers for Consideration Along with the provisions on express...

What are other Best Practices according to the Telemarketing Sales Rule? In addition to adhering to the basic compliance requirements of the new Rule, providers of debt relief services may want to incorporate other practices to help their customers: Screen prospective customers for suitability...